Refund policy

We're a family ranch, and we stand behind everything we make. If something isn't right with your order, email us at tyson@langlandcc.com or text or call (605) 695-0204 and we'll make it right.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery. Include your order number and a photo of the item and its packaging. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back unless we ask.

Gift sets: if an item in a gift set arrives damaged or wrong, we'll replace the affected item.

Opened or used products

For hygiene and safety reasons, opened or used skincare products are final sale and can't be returned.

Unopened products

You may return unopened, unused products in their original condition within 30 days of delivery for a refund of the product price. Please email us to start a return before sending anything back. The customer pays return shipping unless the item arrived damaged or was sent in error. Original shipping charges aren't refundable.

Sensitivity or reaction

Our products are made from simple ingredients, but everyone's skin is different. Please check the ingredient list before buying and patch-test on a small area first. If irritation occurs, stop using the product.

Gift cards

Gift cards aren't refundable.

How refunds are issued

Once we approve a refund (or receive and inspect an unopened return), we process it to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to post it.

Beef reservation deposits are non-refundable and are applied to your final balance. If we ever have to cancel your reservation, we will refund your deposit in full. See our Grass-Fed Beef page for details.

Contact

Langland Cattle Company · Brookings, SD 57006 · tyson@langlandcc.com · (605) 695-0204