Shipping policy

Where we ship

We ship our tallow skincare to all 50 U.S. states, Washington D.C., U.S. territories, and APO/FPO/DPO military addresses. We also ship internationally.

Shipping rates (U.S.)

Free standard shipping on orders of $75 or more.
Orders under $75: $9.95 flat-rate standard shipping.
Rates are shown at checkout before you pay.

International shipping

International rates are calculated at checkout (USPS or DHL Express). International customers are responsible for any customs duties, taxes, or import fees charged by their country. These aren't included in our prices or shipping charges, and orders refused because of unpaid duties aren't eligible for a refund of shipping costs.

Processing time

Every order is packed by hand on our ranch. Orders ship within 1–3 business days (Monday–Friday, excluding holidays) via USPS. When your order ships, you'll get an email with a tracking number.

Estimated delivery times

These are carrier estimates, not guarantees:

U.S.: most orders arrive in about 2–5 business days after shipping.
International: about 1–4 weeks after shipping by USPS, or about 2–5 business days by DHL Express, plus any customs delays.

Holiday shipping: holiday order cutoff dates will be posted on our website each season.

Hot weather

Tallow is a natural fat and can soften or partly melt in warm weather. Softening doesn't hurt the product. Put it in a cool place or the fridge for a bit to firm it back up. We're not responsible for softening in transit. However, if a product arrives melted and unusable, email us within 30 days of delivery with a photo and we'll help make it right.

Local pickup (Brookings, SD)

Choose Local Pickup at checkout to skip shipping. Orders are usually ready within 24 hours. Pickup details are emailed to you after you order. Please bring your confirmation email or show it on your phone.

Lost or "delivered but not received" packages

If your package seems lost, or shows as delivered but you didn't receive it, contact us at tyson@langlandcc.com within 30 days of the ship date. We'll work with USPS to locate it or resolve the claim. Please double-check your shipping address at checkout. We can't be responsible for packages sent to an address entered incorrectly, but we'll do our best to help.

Damaged in transit

See our Refund Policy: report it within 30 days with a photo, and we'll replace or refund the item.

Wholesale orders

Retailers: shipping for wholesale orders is arranged directly with us. Email tyson@langlandcc.com.